Stale Mate & If You'd Like To Leave A Message...

No developments on the war front but I already hate what our office has become. Its far too quiet without the guys & if they are over the corridor & not annoying me it could well spell the end of this, my rant blog for I won't have anything to moan about.

My head is battered today. Not only coz I have to be nice & patient explaining things to D but because I explain things in a certain way - as we come upon them over a course of a working day. For example, I explain what we do with the post when it is delivered or how to process invoices when I have a pile ready to be done. J however keeps poking her beak in bombarding D with information & office proceedures with nothing to back up what she's saying so it goes in one ear, out the other.

With my technique (which Im thinking of patenting & flogging through training seminars across the globe) the person learns through doing. If me & D sit & go through things together, with me explaining things step by step & D completing those steps as Im talking that was she can see what is done because there is work actually on the desk in front of her, remember what is done as she's physically doing it and no mistakes are made as I'll stop her before we get that far.

All in all she's actually quite a willing pupil & I dont mind training her in the paperwork side of things. Its the phones that are the problem. I swear I dont know how to help her improve. I've tried writing a list of questions to go through on each call & she does fine up until the point where she never gets a contact number from a caller or doesn't hear what the person is called but it could have been "john". Actually it was a "Jean" but hey, we all make mistakes. Luckily I am a fountain of knowledge & know our clients inside out & even with a snippet like "Jean" I know all the details such as her full name, organisation info, what she wanted & most importantly, her phone number without having to ask.

I didnt realise I knew our clients so well till D started. Maybe my brain isnt a cabbage after all. In fact I am quite proud of myself. Now if only I could learn a new language or how to dance like Emma & Darren so easily, I'd be over the moon.

Ciao folks.

TJ